Blessed Shop Refund & Return Policy

At Blessed Shop, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return a product. Please read our return policy carefully to make the process smooth and hassle-free.

1. Eligibility for Returns

• We accept returns within 7 days from the date of purchase.
• Products eligible for return must be unused, in their original packaging, and in the same condition as received.

2. Non-Returnable Items

• Certain items are not eligible for return due to hygiene reasons or if they are perishable.
• Products marked as clearance or final sale are also non-returnable.

3. Return Process

• To initiate a return, please contact our customer service team at +254 795 569 391 within the specified return period.
• Provide your order number and reason for return.
• Our customer service team will guide you through the return process and provide a return authorization if applicable.
• You can return to our office or at an agreed drop-off location.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping method to ensure safe and timely delivery.

5. Refund or Exchange

• Upon receiving and inspecting the returned item, we will process your refund or exchange based on your preference.
• Refunds will be issued to the original method of payment within a reasonable timeframe (usually within 7 days of return).
• Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.

6. Restocking Fee

• A restocking fee of 10 % may apply for certain returns. This fee will be deducted from your refund.

7. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately for assistance.
• We will arrange for a replacement or refund according to your preference.

8. Final Note

This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy.

Blessed Shop reserves the right to reject any returns that do not meet the above criteria or are deemed ineligible.